Overview
At StickyFlows, we want you to be completely satisfied with your purchase. This policy outlines our refund terms for subscriptions and one-time credit purchases.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all new subscriptions and one-time credit purchases. If you're not satisfied with our service, you can request a full refund within 14 days of your purchase.
Eligibility
To be eligible for a refund:
- The request must be made within 14 days of the original purchase date
- This must be your first refund request with StickyFlows
- You must provide a reason for the refund (helps us improve)
What Gets Refunded
- Subscriptions: Full refund of your most recent payment
- One-time purchases: Full refund of the purchase amount
Subscription Cancellation
You can cancel your subscription at any time from your dashboard. When you cancel:
- Your subscription remains active until the end of the current billing period
- You retain access to all features until the period ends
- No further charges will be made
- Unused credits at the end of the period are forfeited
Note: Cancellation without a refund request does not qualify for a refund of the current period. If you want a refund, please submit a refund request instead.
Non-Refundable Situations
We cannot provide refunds in the following cases:
- Requests made more than 14 days after purchase
- Second or subsequent refund requests (one refund per customer)
- Accounts terminated for Terms of Service violations
- Promotional or discounted purchases (unless otherwise stated)
- Partial refunds for partially used credits
How to Request a Refund
To request a refund:
- Email us at support@stickyflows.com
- Include "Refund Request" in the subject line
- Provide your account email address
- Briefly explain why you're requesting a refund
We typically process refund requests within 3-5 business days. Once approved, the refund will be issued to your original payment method.
Refund Processing Time
After approval, refunds typically appear in your account within:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Processing times depend on your financial institution and are outside our control.
Account Status After Refund
When a refund is issued:
- Your subscription (if applicable) will be cancelled immediately
- Any unused credits will be removed from your account
- Your account will revert to the free tier
- Previous analysis results remain accessible
Failed Payments
If a payment fails (e.g., expired card, insufficient funds):
- We'll attempt to charge your card again over the next few days
- You'll receive email notifications about the failed payment
- If payment continues to fail, your subscription will be paused
- Update your payment method in your dashboard to restore access
Disputes and Chargebacks
Before filing a dispute with your bank or credit card company, please contact us first. We're happy to resolve any issues directly. Chargebacks incur additional fees and may result in account suspension.
Contact Us
If you have questions about our refund policy or need assistance:
Email: support@stickyflows.com
We aim to respond to all inquiries within 24 hours on business days.